Our award-winning call management features are designed to help businesses best control their inbound calls. These call features simply bolt onto your virtual telephone number. If you would like to find out more about any of our inbound call features, please call us on 0800-0016-222 or enter your details above.

At Cleartone Communications, our exciting call features are available with all of our different business telephone numbers, whether you purchase a freephone number, a geographical business phone number or a non-geographical business telephone number from us. So, whichever type of service you opt for, you will obtain a variety of features to make use of commercially. 

As well as our online dashboard, which allows you to control where your business telephone number will redirect to, your business will be able to benefit from numerous cutting-edge telephony services that will make a big difference to the way your calls are handled. Check out some of our superb business telephone features, many of which are included with our standard call plans.

On top of the automated call redirection that will send callers seamlessly to whichever phone line you want to answer calls on, Cleartone Communications provides some great automatic call handling features. To begin with, you can set up an automated welcome greeting. This will mean that when a customer calls your business telephone number, their call will be answered automatically and your pre-recorded greeting will play. This helps callers to realise they have dialled the right number and that their call will soon be answered.

Equally, business users can make use of our optional virtual switchboard service. This feature is easy to operate from your online dashboard and means callers can direct themselves to the appropriate person or department. Sometimes referred to as an automated attendant, the virtual switchboard feature allows callers to press numbers on their keypad to either get through to a particular extension or group of extensions, such as a sales department. Want to sound truly professional? We can even have a professional voice over artist record your automated greetings and switchboard options.

In addition to these automated features, we offer a fully functioning voicemail service. This will kick in, should you wish to use it, after calls have rung for a predetermined number of times. The personalised voicemail will then automatically kick in and allow callers to leave a message.

With features like WhatsApp Business integration that allows you to use this popular messaging service on your business telephone number, all sorts of companies, large and small, can offer their clients great customer service. We’ll provide you with missed call alerts, voicemail alerts and phone screen alerts so you are always on top of your inbound call management.

Even better, you can organise inbound calls to trip on to different telephones if they are not answered immediately. Perhaps you work in a partnership and want inbound calls to be spread evenly throughout the business? If so, this feature would make a lot of sense, especially if you want to make sure callers get to speak to someone even if the first line they’re redirected to happens to be busy. Remember, too, that you can blacklist nuisance callers and even have an inbound business notification with a whisper announcement when you are already on the phone allowing you to prioritise speaking to customers over anyone else. At Cleartone Communications, we offer all these features and more besides.