Inbound Call Features
Cleartone Communications have created and developed a wide range of call features bolt ons that sit on top of your virtual telephone number to help you manage your businesses calls whether you are on the go, at home, in the office or even abroad.
or buy now
Cleartone Communications have created and developed a wide range of call features bolt ons that sit on top of your virtual telephone number to help you manage your businesses calls whether you are on the go, at home, in the office or even abroad.
View our full list of features that would help your business:
Business Call Whisper included
An alert that lets you know you have a business call coming through, ensuring you can differentiate between business and personal calls. So, when the call is answered, you will hear "You have a call from your Yellow Pages Advert" – whilst the caller is still hearing the ringtone.
Further Information
Welcome Greeting included
Choose to play a custom welcome announcement to your callers. For example, thank you for calling Cleartone Communications, please hold the line while we connect your call to our next available agent.
Hunt Group included
Divert your business number to multiple number at once simultaneously or individually when unanswered or engaged, ensuring that you never miss a business call or opportunity.
Business Voicemail included
A personalised voicemail greeting for your business number in order that your callers' do not hear your personal landline or mobile voicemail message. You can personalise your voicemail by calling your mailbox.
More Features
Voicemail to Email included
Receive your business voicemail messages via email instantly with the callers number and the time and date that they called saving you time. You can also listen to your voicemails via your smart phone 24/7.
Missed Calls Alerts included
Receive an automatic email notification each time you miss a call. Whether your line was busy, unanswered and even if they the hang up at any stage in order that you never miss a business opportunity again!
Call Recording included
Call recording is mainly used for quality and training purposes and to improve your customer service quality. The recordings can be accessed from your Online Control Panel or/and emailed to you.
Timed Diverts included
Timed Divert lets you control how your calls are diverted at different times of the day. For example, to your landline during the day and to your mobile in the when you are out of the office.
Disaster Recovery included
Our numbers are hosted online so if your phone line goes down you simply need to log into the Control Panel and reroute your calls. This happens instantly so ensure minimal disruption.
Virtual Switchboard (IVR) included
Timed Divert lets you control how your calls are diverted at different times of the day. For example, to your landline during the day and to your mobile in the when you are out of the office.
Number Presentation included
If you use your mobile phone for personal and business calls, being able to see whether a call is from a customer lets you always answer the phone professionally with the company name.
Anonymous Call Rejection included
Activating Anonymous Call Rejection lets you stop receiving calls from anyone that withheld their number. They will be played a message requesting them to call back showing their number.
Fax to Email included
Receive your faxes via Email instantly! Fax to Email enables you to send and receive faxes in your email inbox and saving the costs of both paper and ink whilst protecting the environment.
Online Control Panel included
Using the online control panel you can log in 24/7 to amend your settings and view reports, all at a click of a button.
