What is a Welcome Message?
A welcome message is the first thing a caller hears when they phone your Business. When using a Cleartone number, this is a professionally recorded message and comes included as standard when choosing a Cleartone service. It gives a professional first impression when customers call your business number.
For example, after one ring, the caller will hear a bespoke message that says “Thank you for calling [your company name], please hold the line while we connect your call”. Music can also be added while the customer waits.
Can I customise the Welcome Message?
Yes. You can customise your welcome greeting by in 2 ways. You can agree with us the wording of what you want your callers to hear before we record the greeting for you, or you can simply upload your own audio file (or email it to us) through your Cleartone Online Dashboard.
We offer an inhouse professional voiceover service. If you would like to find out more, please contact us.
If you could like to take your Welcome Message to the next level, we can offer a Virtual Switchboard which gives the callers options of departments or individual extensions.
For example, thank you for calling [your company name], Press 1 for sales, Press 2 for accounts, etc.