What is a Virtual Switchboard?
A Virtual Switchboard (also known as IVR or auto attendant service) allows your inbound calls to be routed directly to the relevant department or person, regardless if they are in the same office, working from home or on the go. When the caller comes through the virtual switchboard, they will be played a bespoke message, recorded for your business, asking them to select the departments or options you chose to offer. Calls can be transferred between departments and each person will have their own extension and bespoke voicemail.
How will a Virtual Switchboard help my business?
A Virtual Switchboard will give your customers a great first impression, as well, make you company sound and appear as a large company. Please note, that we offer a professional voiceover service to help you focus on your calls.
Can I manage the Virtual Switchboard routing?
Yes. You can mange each option through the Cleartone Online Dashboard 24/7. You can route each department to different landline or mobile, to the same landline or mobile or multiple numbers. You could even direct some departments to voicemail.