Virtual Switchboard

Virtual Switchboard2021-04-12T14:07:17+00:00

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What is a Virtual Switchboard?

A Virtual Switchboard (also known as IVR or auto attendant service) allows your inbound calls to be routed directly to the relevant department or person, regardless if they are in the same office, working from home or on the go. When the caller comes through the virtual switchboard, they will be played a bespoke message, recorded for your business, asking them to select the departments or options you chose to offer. Calls can be transferred between departments and each person will have their own extension and bespoke voicemail.

How will a Virtual Switchboard help my business?

A Virtual Switchboard will give your customers a great first impression, as well, make you company sound and appear as a large company. Please note, that we offer a professional voiceover service to help you focus on your calls.

Can I manage the Virtual Switchboard routing?

Yes. You can mange each option through the Cleartone Online Dashboard 24/7. You can route each department to different landline or mobile, to the same landline or mobile or multiple numbers. You could even direct some departments to voicemail.

  • Would you like further information about how Virtual Numbers can work for you, your lifestyle and your business?

    Request a call back from one of our sales team.

Our customers love this feature because it helps improve their work/life balance AND it offers the flexibility and control they need in their business.

Virtual Switchboard Benefits

Professional Voiceover Artist

Recording business calls from clients can be managed from a single interface, regardless of the branch or site office that the call is answered

Individual Extension

Recording business calls from clients can be managed from a single interface, regardless of the branch or site office that the call is answered

Promotional or Service Information

Recording business calls from clients can be managed from a single interface, regardless of the branch or site office that the call is answered

Virtual Switchboard. Frequently Asked Questions.

What is the cost for a Virtual Switchboard?2021-02-01T21:06:39+00:00

A Virtual Switchboard is a call management facility that would allow you to route calls to the relevant person or department. When a customer or client call you virtual number, they would be given several options to select from.

For example, Thank you for calling Cleartone Communication, please press 1 for sales.

Can I record the Virtual Switchboard message?2021-02-01T21:07:29+00:00

Yes. You can your Virtual Switchboard as a mp3 file and simply upload it via the Cleartone Online Dashboard. Alternatively, we can record the virtual switchboard for you for a very small cost.

How do I manage the Virtual Switchboard?2021-02-01T21:30:24+00:00

Yes. You can manage your Virtual Switchboard 24/7 via the Cleartone Online Dashboard.

How many departments/options can I have?2021-02-01T21:31:23+00:00

Your Virtual Switchboard can have up to 9 options (1-9). However, you would be able to also set up unlimited individual extension such as, 1000 for Tom, 2000 for Stacey and so on.

Will the Virtual Switchboard record my calls?2021-02-01T21:33:28+00:00

The Virtual Switchboard can record all your incoming calls for quality and training purposes. Please note, call recording is an additional feature that can be added onto you account at anytime for only ÂŁ10 + VAT per/month. Please visit our call recording page to find out more!

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