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Benefits From Our Block Callers Feature and Avoid Time-Wasting Calls
The Block Callers feature on offer from Cleartone Communications will work with any type of service you choose from us, whether you want a freephone business telephone number or a geographical number with a local area code. The idea is that you can use it to block potential nuisance calls from coming through on your business telephone line. If you want to keep your business telephone number free of sales calls and other types of time-wasting, then blocking callers who are using withheld telephone numbers is a great way to do so. This is exactly what the Block Callers feature offers. You can turn it on and off via your Online Dashboard. What could be simpler?
Why is Using the Block Callers a Good Idea With My Business Telephone Number?
Some people want to stop withheld numbers from coming through to their business telephone service because they know they may receive unsolicited sales calls if they don’t. In somecases, you might want to block specific callers. Perhaps someone calls your business phone number to be abusive or to deliberately put you off what you are doing. If so, then you can use our Blacklist Callers service to block them and avoid taking calls from them altogether.
Is the Block Callers Feature Offered as Standard by Cleartone?
Yes. Simply by accessing the online dashboard customers are able to add this feature. As such, you can make use of it if you want it or simply ignore it and allow all inbound calls to your business number to divert to your chosen phone number. It is worth knowing you can turn this service on and off as you require at any time if and when you start to receive nuisance calls to your service.
How Do I Set up the Block Callers Feature if I Want to Make Use of It?
Simply sign in to your Online Dashboard and head to the ‘Block Callers’ section to turn the service on. By default, it will play an automated message to anyone calling from a withheld telephone number. This will tell them to hang up, remove the withheld number status and call you again. This way, you should always be able to receive a call from a genuine client who wants to speak to you even if they usually withhold their number for some reason.
Are There Any Other Considerations to Take Into Account Before I Block Callers To My Business Number?
Yes, there are. Some professional services will routinely withhold their number so that it is not possible to call them back on the same telephone number. Typically, GPs will do this so that you cannot save their direct line number, thereby forcing you to call back on the surgery switchboard number. Other public service providers often operate the same policy so you might miss calls to your business phone number from such organisations.
Our customers love this feature because it helps improve their work/life balance AND it offers the flexibility and control they need in their business.
Block Anonymous Callers Benefits
Control
Give you control back of your time.
Stop Unwanted Calls
Stops unwanted or harassing calls
Avoid Sales Calls
Make your business run smoothly.
Block Anonymous Callers – Frequently Asked Questions
No charge. In 2021, BT were charging £6.58 a month for this service.
A message will notify the blocked caller that the person they are calling is not accepting anonymous calls. We´ll ask them to redial without withholding their number.
No. The rules within the CLI (Calling Line Identification) Code of Practice don’t let them do it. Any telephone company not abiding by this rule would be in breach of their telecommunications licence, and liable to action from Ofcom (Office of Communications).
Many public services such as the police force, the DSS, hospitals, fire brigades and public utilities will not be able to contact customers who use the “Block Anonymous Callers” Service. This is due to the configuration of their private switchboards. They are trying to find a solution.
