Hunt Group Services UK - Divert to Multiple Phone Lines

What is Hunt Group?

With all Cleartone’s business telephone numbers, you can answer calls on whichever phone line you please. This is the case whether you have purchased an 0800 number, an 0207 number or an 0333 number from us. From your online dashboard, you can select whether the calls your number receives will end up on your mobile phone, your home landline or your office number as you see fit.

However, with the Hunt Group feature, you can also distribute your incoming business calls to multiple numbers if you want. This means that more than one person would be able to answer the call, thereby helping your business to respond more rapidly no matter what you happen to be doing or where you happened to be. The idea is that calls will be forwarded to a number of people, allowing the first available responder to answer. 

In other words, this is a virtual version of a hunt group that might exist on a business telephone system whereby sales calls ring on one, two or more sales department extensions. The difference? With your Cleartone Hunt Group, you are not restricted about how and where calls will be answered – one line could be in Swansea while the others might be in Aberdeen, Norwich or anywhere else!

Operate your Hunt Group with simultaneous ringing or call tripping

With Cleartone’s handy Hunt Group feature, you get a lot of functionality. To begin with, you can set it up to ring on up to four different phone lines simultaneously. This is a good idea if you know that sometimes you won’t be able to answer incoming calls on your mobile phone, perhaps because you are driving. 

Instead, you can have the calls ring on two, three or four other phone lines at the same time as your main point of contact – ensuring that the call will be answered. This will work whether the call rings simultaneously on landlines or mobile phones no matter where they are. For sole traders, being able to have their mobile and landline ring at the same time is particularly useful, especially if they don’t know where they will be from one moment to the next.

Call tripping is a slightly different feature that you can use with the Hunt Group service. With this approach, not all the lines your callers will forward to will ring at the same time. Instead, if a call isn’t responded to by the first redirected line, it will stop ringing there and trip on to the next one. Again, up to four lines can be connected in this way. Callers will not realise they are being forwarded via your call tripping Hunt Group either. 

The feature operates seamlessly in the background with no discernible difference to a normal inbound call. Importantly, you can switch between call tripping and simultaneous ringing any time you like via your secure online dashboard.

Hunt Group Benefits

Hunt Group. Frequently Asked Questions.