Frequently Asked Questions

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Here you can find answers to the most commonly asked questions about Cleartone Communications. If you cannot find the answer, please contract us via our contact us page

What are virtual numbers?

Virtual numbers, (also known as DDI or access numbers), are telephone numbers without a physical telephone line or hardware. These numbers can be forwarded to any landline or

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How long will my number take to go live?

We aim to activate both our geographic (0207 number) and non-geographic (Freephone 0800 numbers) virtual numbers within 12 hours.

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Can I keep landline or mobile number that the number is pointed to?

Yes! The number we provide you will just sit on top of your existing service. People will still be able to call your both your landline or mobile number.

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Can I route my incoming calls to a mobile?

Yes! You can route your Cleartone virtual number to any existing landline or mobile worldwide via the online web portal.

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Can I change where my number is directing to myself?

Yes! You can reroute your virtual business number 24/7 instantly via the online customer interface at no extra charge.

What are non-geographic numbers?

Non-geographic numbers (NGN) are numbers that give no indication of your geographic location. Our NGN virtual number ranges consist of the following prefixes – 0800 numbers, 0845 numbers, 0844 numbers, 0844 numbers, 0870 numbers, 0871 numbers, 0333 numbers and 070 numbers. To find our more, please call us on 0800 0016 222.

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Can a non-geographical number be called from abroad?

Most countries will route the call to your number, but it is not guaranteed. Therefore, OFCOM a brand new number range; 0333 numbers.

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Why are memorable numbers more expensive?

Memorable numbers are running out fast. It is similar to the DVLA and car registrations.

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When I call out people see the number as my phone number?

No, but you can speak to your existing phone line provider about adding a service called CLIP (Calling Line Identity Presentation) to your existing landline. This will allow you to call out and present your number as your phone number. Alternatively, you can withhold your number.

How can I access my Call Shield Mailbox and Personal Settings?

The control centre should recognise you if you call from the phone number which your Cleartone business number is linked too.

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How do I know if I have a missed call or voicemail?

During setup you will be asked to register an email address to receive missed calls, voicemails and call recordings too.

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How do I know which number is best for my business?

Here at Cleartone all our call handlers are experts at what they do, they will be able to advise you what the best number for your business will be depending on your location, customer base and the nature of your business.

Can I have more than one number on my account?

Yes, each Cleartone account can be assigned multiple numbers.

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What is in the 30 day free trial?

By signing up to our 30-day free trial, you are given the chance to experience the full benefits of a member, risk-free for 30 whole days!

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How can I add additional call solutions to my number?

You can add additional numbers via your online control panel alternatively please call us on 0800 0016 222 to find out more!

What is the difference between a virtual 0207 number & a 0203 number?

The short answer is that there is no difference. 0207 number, a 0203 number or a 0208 number, just 020 numbers.

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What is a business call whisper?

An alert that lets you know each time you have a business call coming through in order that can differentiate between your business and personal calls.

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Can I use my current phone number as my Cleartone number?

Yes! In most cases, we are able to move existing numbers to Cleartone. To see if you can move your number (known as porting) to Cleartone, please give us a call.

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How do I log-in to my online control panel?

To log-in to your online control panel please visit http://clients.cleartoneholdings.co.uk/CallShieldlogin/ and enter your Cleartone number followed by your pin.

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How can I check my voicemail?

The great thing about Cleartone is there is never only one way of doing things!

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What different types of phone numbers can I have?

We can supply both local and national virtual numbers. 0207 Numbers
0333 Numbers
0800 Numbers
0845 Numbers
International Toll Free Numbers
Fax to Email

Can I divert my virtual number to more than one number?

Yes, we can set your virtual number to divert to multiple numbers.

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Can I divert my virtual number based upon time period?

Yes, you can divert your virtual number to different numbers based upon the time and date.

Are your prices exclusive of VAT?

Yes, unless stated otherwise, all prices are exclusive of VAT.

Is there a contract?

Yes, the contract term is 1 month.


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