Play Back Business Calls - Call Recording Services UK

Benefit from Call Recording with your business telephone number

At Cleartone Communications, we can add a call recording service to your business telephone service for you. This is an extra feature that you can take advantage of if you want to be able to listen back to the calls you have received on your business phone line at a later date.

It is available with all of our call packages and you will be able to use it no matter what sort of business telephone number you have purchased. Just ask us to add this service if you would like to make use of this handy business telephone feature.

How does the Call Recording service work?

When you use this service from Cleartone, you will be able to have your calls recorded by us and play them back at your convenience. Choose whether to record all your calls or just when you need to.

Either way, the full call will be held in a digital format so you can listen to the conversation later on, ideal if you need to check what was said or to have a record of the discussion to refer to should a contractual dispute arise. Just like any digital recording, you can pause playback and repeat certain sections if wanted.

Our customers love this feature because it helps improve their work/life balance AND it offers the flexibility and control they need in their business.

Why would a business benefit from a Call Recording feature?

Call recording is a useful function for any company that wants to keep records of what is being agreed with clients and suppliers over the phone. It’s useful if you are being given an order or an address over the phone and are not in a position to write anything down. It can help to deal with any issues that might crop up when one person thinks something has been agreed upon that hasn’t, for example. The recordings that have been made will also serve as notes for a conversation. Rather than making them with a pen and paper as you are listening, it is much easier to record the full conversation instead. Call recording also means you can get on with another task with your hands while you talk rather than making notes manually, of course. 

In addition, many firms with a Cleartone business telephone number make use of our call recording feature to assist them with training and maintaining quality. By being able to go back and listen to customer service calls, for example, supervisors and managers can address any issues with their teams by directly referring to what has been said during calls. This could be to highlight when things have been done correctly just as much as to focus on any areas of improvement that may arise. 

As such, call recording is our most popular optional feature because it means business owners can capture the information they might otherwise miss. They can also keep tabs on what their employees are saying when they respond to calls to their business telephone number.

Where can I access and listen to my Call Recordings?

When you choose the Cleartone call recording service, each digital recording will be emailed to you automatically after each call in a convenient file format. Alternatively, they can be found on Cleartone’s secure online dashboard. Just log in and listen to them at your convenience.

Call Recording Benefits

Call Recording. Frequently Asked Questions.