What is Advanced Call Routing?
Cleartone services help give our customers a much-improved work / life balance. Advanced Call Routing allows you to divert business calls to ring to different places or on different numbers based on the day and time.
This feature will work perfectly for you whether it is just you in the business – or it is more than a one-person company. On your personalised online dashboard (available 24/7), you can amend or set rules for which phones ring – and when.
For contractors, freelancers and those who have another job
Unable to answer calls when you are working for another company? On your personalised online dashboard, you can easily divert calls to voicemail or our Live Call Answering service as you need. The dashboard allows instant changes, so you can be as fluid and reactive as you need to be, switching where calls are ringing to and when. And don’t worry about missing a call, we’ll instantly email you when you have had a call, and the actual recording of the voicemail that was left for you.
For the one-person company
Are there times you are not available to answer calls? On your personalised online dashboard, you can easily set the service to divert calls directly to voicemail or our Live Call Answering service during the times when you are not available. And don’t worry about missing a call, we’ll instantly email you when you had a call, and the actual voicemail which was left for you. If your plans change, simply jump onto our online dashboard and change where the phone rings instantly.
For the two or more-person company
Are there certain times during the week when either you or your colleagues can not answer calls? If so, you can set the service to divert calls directly to your colleagues who are available, to voicemail or our Live Call Answering service. Calls can ring on up to any 4 numbers at the same time – for example your mobile and landline, your colleagues mobile and landline – or to 4 different mobiles if that is more convenient.
And don’t worry about missing a call, we will instantly email you when you had a call with the actual voicemail recording that was left for you. If your plans change, simply jump onto our online dashboard and change where the phone rings instantly.
Going on Holiday?
On the online dashboard, you can set all calls to go to voicemail or ring on the number of your choice.
Do I have to pay for Advanced Call Routing?
No. We know the Advanced Call Routing feature is essential when it comes to better managing your work-life balance. Therefore, we include this feature at no cost – as well as many more free features to ensure you can manage your business calls 24/7.
Can I customise the Advanced Call Routing?
Yes. Just jump online and make all changes, that will instantly work as per your requirements.