Advanced Call Routing

Advanced Call Routing2021-04-12T16:22:58+00:00

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What is Advanced Call Routing?

Cleartone services help give our customers a much-improved work / life balance. Advanced Call Routing allows you to divert business calls to ring to different places or on different numbers based on the day and time.

This feature will work perfectly for you whether it is just you in the business – or it is more than a one-person company. On your personalised online dashboard (available 24/7), you can amend or set rules for which phones ring – and when.

For contractors, freelancers and those who have another job

Unable to answer calls when you are working for another company? On your personalised online dashboard, you can easily divert calls to voicemail or our Live Call Answering service as you need. The dashboard allows instant changes, so you can be as fluid and reactive as you need to be, switching where calls are ringing to and when. And don’t worry about missing a call, we’ll instantly email you when you have had a call, and the actual recording of the voicemail that was left for you.

For the one-person company

Are there times you are not available to answer calls? On your personalised online dashboard, you can easily set the service to divert calls directly to voicemail or our Live Call Answering service during the times when you are not available. And don’t worry about missing a call, we’ll instantly email you when you had a call, and the actual voicemail which was left for you. If your plans change, simply jump onto our online dashboard and change where the phone rings instantly.

For the two or more-person company

Are there certain times during the week when either you or your colleagues can not answer calls? If so, you can set the service to divert calls directly to your colleagues who are available, to voicemail or our Live Call Answering service. Calls can ring on up to any 4 numbers at the same time – for example your mobile and landline, your colleagues mobile and landline – or to 4 different mobiles if that is more convenient.

And don’t worry about missing a call, we will instantly email you when you had a call with the actual voicemail recording that was left for you. If your plans change, simply jump onto our online dashboard and change where the phone rings instantly.

Going on Holiday?

On the online dashboard, you can set all calls to go to voicemail or ring on the number of your choice.

Do I have to pay for Advanced Call Routing?

No. We know the Advanced Call Routing feature is essential when it comes to better managing your work-life balance. Therefore, we include this feature at no cost – as well as many more free features to ensure you can manage your business calls 24/7.

Can I customise the Advanced Call Routing?

Yes. Just jump online and make all changes, that will instantly work as per your requirements.

“Great service from start to finish. Catered for my specific requirements for my business. Would highly recommend this company and will be using them for the foreseeable future. Thanks again!”

Reece

Advanced Call Routing Benefits

Flexibility

Answer your business calls on any phone you choose, wherever you are.

Re-Direct

Send calls to colleagues or business voicemail when not available or busy.

Management

Easily control weekend and holiday working from your Online Dashboard.

Advanced Call Routing – Frequently Asked Questions.

How can I manage my routing plan (i.e what phone number my Business calls will ring on)?2021-04-06T10:43:48+00:00

You can manage your virtual business number routing via the Cleartone Online Dashboard 24/7. By logging in here, select “Number Routing”. Here you can forward your Virtual Business landline calls to up to 4 landline or mobile phone numbers at the same time – or when the primary number is busy, business calls will ring on any other numbers you input. If you would like to forward calls to more than 4 different numbers, please contact us or your Account Manager.

Can I forward my virtual number to multiple numbers?2021-04-06T10:39:19+00:00

Yes. By logging in on your Cleartone Online Dashboard here and selecting “Number Routing”. Here you can forward your Virtual Business landline calls to up to 4 landline or mobile phone numbers at the same time – or when the primary number is busy, business calls will ring on any other numbers you input. If you would like to forward calls to more than 4 different numbers, please contact us or your Account Manager.

Once I make the changes, how long until it takes effect2021-04-06T10:33:53+00:00

All changes via the Cleartone Online Dashboard are in real-time and therefore any changes come into effect instantly.

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