Advanced Call Routing - Business Number | Cleartone Communications

Q: Can I forward my virtual number to multiple numbers?

Yes. By logging in on your Cleartone Online Dashboard here and selecting “Number Routing”. Here you can forward your Virtual Business landline calls to up to 4 landline or mobile phone numbers at the same time – or when the primary number is busy, business calls will ring on any other numbers you input. If you would like to forward calls to more than 4 different numbers, please contact us or your Account Manager.

Q: Once I make the changes, how long until it takes effect

All changes via the Cleartone Online Dashboard are in real-time and therefore any changes come into effect instantly.

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What is Advanced Call Routing?

Cleartone services help give our customers a much-improved work / life balance. Advanced Call Routing allows you to divert business calls to ring to different places or on different numbers based on the day and time.

This feature will work perfectly for you whether it is just you in the business – or it is more than a one-person company. On your personalised online dashboard (available 24/7), you can amend or set rules for which phones ring – and when.

For contractors, freelancers and those who have another job

Unable to answer calls when you are working for another company? On your personalised online dashboard, you can easily divert calls to voicemail or our Live Call Answering service as you need. The dashboard allows instant changes, so you can be as fluid and reactive as you need to be, switching where calls are ringing to and when. And don’t worry about missing a call, we’ll instantly email you when you have had a call, and the actual recording of the voicemail that was left for you.

For the one-person company

Are there times you are not available to answer calls? On your personalised online dashboard, you can easily set the service to divert calls directly to voicemail or our Live Call Answering service during the times when you are not available. And don’t worry about missing a call, we’ll instantly email you when you had a call, and the actual voicemail which was left for you. If your plans change, simply jump onto our online dashboard and change where the phone rings instantly.

For the two or more-person company

Are there certain times during the week when either you or your colleagues can not answer calls? If so, you can set the service to divert calls directly to your colleagues who are available, to voicemail or our Live Call Answering service. Calls can ring on up to any 4 numbers at the same time – for example your mobile and landline, your colleagues mobile and landline – or to 4 different mobiles if that is more convenient.

And don’t worry about missing a call, we will instantly email you when you had a call with the actual voicemail recording that was left for you. If your plans change, simply jump onto our online dashboard and change where the phone rings instantly.

Going on Holiday?

On the online dashboard, you can set all calls to go to voicemail or ring on the number of your choice.

Do I have to pay for Advanced Call Routing?

No. We know the Advanced Call Routing feature is essential when it comes to better managing your work-life balance. Therefore, we include this feature at no cost – as well as many more free features to ensure you can manage your business calls 24/7.

Can I customise the Advanced Call Routing?

Yes. Just jump online and make all changes, that will instantly work as per your requirements.

“Great service from start to finish. Catered for my specific requirements for my business. Would highly recommend this company and will be using them for the foreseeable future. Thanks again!”

Reece

Advanced Call Routing Benefits

Flexibility

Answer your business calls on any phone you choose, wherever you are.

Re-Direct

Send calls to colleagues or business voicemail when not available or busy.

Management

Easily control weekend and holiday working from your Online Dashboard.

Advanced Call Routing – Frequently Asked Questions.

How can I manage my routing plan (i.e what phone number my Business calls will ring on)?David2021-04-06T10:43:48+00:00

How can I manage my routing plan (i.e what phone number my Business calls will ring on)?

You can manage your virtual business number routing via the Cleartone Online Dashboard 24/7. By logging in here, select “Number Routing”. Here you can forward your Virtual Business landline calls to up to 4 landline or mobile phone numbers at the same time – or when the primary number is busy, business calls will ring on any other numbers you input. If you would like to forward calls to more than 4 different numbers, please contact us or your Account Manager.

Can I forward my virtual number to multiple numbers?David2021-04-06T10:39:19+00:00

Can I forward my virtual number to multiple numbers?

Yes. By logging in on your Cleartone Online Dashboard here and selecting “Number Routing”. Here you can forward your Virtual Business landline calls to up to 4 landline or mobile phone numbers at the same time – or when the primary number is busy, business calls will ring on any other numbers you input. If you would like to forward calls to more than 4 different numbers, please contact us or your Account Manager.

Once I make the changes, how long until it takes effectDavid2022-01-04T17:03:21+00:00

Once I make the changes, how long until it takes effect

All changes via the Cleartone Online Dashboard are in real-time and therefore any changes come into effect instantly.

Google Rating

4.8

Based on 190 reviews

Cleartone Communications Limited - Business Numbers From Only 99p Per Month!

4.8

J C.

15:10 16 Sep 24

5 stars is the only choice for this super helpful service. A really great response to my initial enquiry, they seemed to really understand my communication needs as a growing business. I'm really pleased with the service and product! Thanks to Farhan, who guided me through the choices and helped me decide on the best fit for my business.

Brian S.

12:33 11 Jun 24

Jacob helped me set up my new line. He had a great attitude and his service was excellent. The phone service works adequately as well. Overall highly recommend.

Jay Meg (.

14:45 10 Jun 24

Been a cleartone client for a few years, the service is amazing , and they are always there to help, which is rare that i need help as i never have a problem with my number as it just works.

Huzaifa P.

13:04 08 May 24

Thank you to cleartone for looking after me and giving me advice and going above and beyond,Hope to come back again as the customer service was brilliant

shahid M.

19:45 05 May 24

The customer service was absolutely amazing, everything about it was good and the staff did help me with everything that I needed. I highly recommend it to anyone and everyone.

UmarAMG

19:17 04 May 24

Staff were extremely friendly over the phone. helped me and my business partner find the package we have been looking for a while at a much cheaper price

Saarah

12:52 04 May 24

Could not ask for better service from the Cleartone Team! They were constantly in communication right from the start and helped me with any confusions I had when on onboarding.

Ayaan

17:51 03 May 24

Cleartone has been amazing in ensuring a business number for me. The process I went through was easy and so simple. I have already seen the pros of having a business number versus my mobile phone number.I will definitely recommend this to all friends and family.

Mustafa

09:06 03 May 24

Great customer service, had bad experiences prior but the staff there have helped me a lot and changed my experience. Would highly recommend.

Shaaista P.

11:18 02 May 24

I had a great experience with Cleartone communications, the staff were very helpful and gave an amazing service. Would highly recommend.

huzaifa C.

11:04 02 May 24

Excellent Value for money, Cleartone team ensured i was equipped with all the services i will need for my Double glazing service

Murtaza A.

10:54 02 May 24

Great service treated me well.. would recommend Cleartone has changed my experience

Raeis D.

09:19 02 May 24

Great service were quick to get me onboarded with excellent offers available.

natalie T.

09:36 17 Apr 24

Saharsh from Cleartone has been fantastic in securing a business number for me. The process was clear and couldn’t have been simpler. I have already seen the benefits of having a business number versus my mobile only.I have recommended him already to others & will continue you to do so.Thank you so much, Natalie

K'shayne B.

04:24 01 Mar 24

They’ve been amazing. They have gone above and beyond to help and be of support. Would recommend them to anyone looking.

Adonis M.

14:05 28 Feb 24

Clear tone were very helpful in helping me launch my business. Very friendly and gave me as much detail as I needed.

Alhasan C.

14:16 26 Feb 24

Hi, this is with regards to kind help that Kye Edwards rendered me today. I can attest to her help, kindness and ability to communicate with customers and above all she was very polite and a listening staff. Bravo to Kye Edwards of Clear Tone.Dr. Alhasan Ceesay

udesh P.

22:16 16 Jan 24

Excellent service. I make money when the phone rings. perfect match for my removal business. 10/10

Akajiaku A.

14:28 10 Nov 23

Wouldn't hesitate to recommend this company to any serious minded business organisations as they are always ready to offer you an excellent deals that would surely elevate your business to the next level.

Sinclair T.

21:26 14 Oct 23

Kyesha was brilliant at explaining every single detail. She was incredibly patient and has great positive energy. Thank you Kyesha !

arushi G.

21:53 11 Oct 23

Such a great service was offered. Truly commendable. I would definitely recommend to consider this, its a complete value for money.

Nisha S.

18:36 26 Sep 23

I had a great experience with Cleartone Communication Limited. Their service was up to the mark, and the staff was highly friendly and helpful. I recommend them for all your communication needs. Good work your guys

pramod P.

17:11 20 Sep 23

The company deserves to have my time for an excellent review, their communication is crystal clear and straight to the point. Absolutely brilliant, the quality of service matches with the name of the business.

ABY KE V.

16:39 20 Sep 23

I had a great experience with Cleartone Communication Limited. Their service was excellent, and the staff was friendly and helpful. I highly recommend them for all your communication needs

Tushar B.

10:19 20 Sep 23

Omg i didn't knew i needed it until i started using it. This is so conveniently helpful and at the same time professional and Reliable as well.

Christopher B.

18:52 29 Aug 23

I have been a customer of cleartone now for 6 months now very happy with the service. Also had helpful tips from Martial Cobianchi. He has Been a great help

YUMI I.

11:18 11 Aug 23

They are really prompt with their responses and my business phone calls sound really professional. Very good experience.

Pamela R.

14:11 04 Aug 23

They are so professional and quick with communication which is just what todays modern business needs. They are amazing 🤩 at what they do and it helps my business tremendously. Thank you Cleartone. I would give 10 starts or more if it allowed. 😄

Kim M.

14:57 21 Jun 23

A B

12:26 19 May 23

Well so far I've had nothing but good experiences with Cleartone, and today was no exception. Wait, let me rephrase that. Today was an exception, in that the person I dealt with on the phone (Marcial) was a consummate gentleman.I called regarding a problem and Marcial took an inordinate amount of time to help sort it for me. He considerately stayed on the line and talked me through what I needed to do, resulting in my problem being solved, and him offering a few more suggestions to help me along my way. It wasn't like an upsell, and didn't feel disingenuous, it was just smooth sailing, the kind of customer service you don't often see these days.ANSELL BRODERICK & ARTS ASSOCIATES LTD

Miracles Of this W.

09:22 04 May 23

Great company and the people behind it are wonderful. They are an asset to my company. The price is very good. I’m totally satisfied with their services and I would recommend this company to all my friends and family.ThanksAbdi

Patricia W.

22:17 22 Mar 23

We at Calvic Enterprises Ltd, have been customers of Clear tone Communications Ltd for a number of years now. I can say that we have always had excellent service.I can confirm, that on one occasion I called clear tone office, this was late to change contact numbers, as I was going abroad which was unplanned and I did not have time to do this myself. This was done for me at once as I was at the Air port and all of my request was met, which meant that my trip was a stress free one.I can call my accounts manager at any time, they are always there to answer any queries that I may have. I have always find the staff very helpful and will go the extra mile to help and support us.

SE “YoChaos” C.

15:37 15 Feb 23

it’s always a pleasure to speak with cleartone communications they are extremely quick and efficient never experienced any issues with them!.good job david,fran and martial

Filiz B.

22:50 18 Nov 22

Really happy with the service we have received so far. Assisted us in setting up our phone lines, very happy. looking forward to working with these guys for the foreseeable

Lee B.

13:24 17 Oct 22

Fantastic Company. So glad we found you. Fran is also an asset to your business. Always there when you need a little bit of help and also gets what you need done really quick. Thank you!

Phil B.

13:26 04 Oct 22

Very friendly and patient as it was a new thing for me. I was set up and running within about 15mins. With all the details I needed to logon to my dashboard.A no nonsense and efficient company.

Barry W.

08:14 07 Sep 22

Very efficient. Instant online and great to have a London number

GLITCH C.

09:20 22 Aug 22

Extremely helpful service from Naser. We encountered a few issues but worked together and got them fixed prompt. Really helped make business set up easy.

Alan E.

11:31 05 May 22

I have been dealing with Cleartone Communications for almost a year now, and find their service to be excellent, I would not hesitate to recommend David Raymond and his team, Alan

Miranda B.

12:48 29 Apr 22

We've been working with Cleartone for several years and only have positive experiences with them. We're always confident they provide our clients with brilliant service, professional communication and great prices. We look forward to working alongside them more over the coming years.

Saj S.

12:52 22 Apr 22

Superb service - from all the team - smooth and professional experience. Easily the best place to get your business telephony, freephone numbers and low rate numbers from. Many thanks :)

Zakiy B

18:31 12 Apr 22

Great staff, thanks Jaimin.

Kalpesh C.

15:51 12 Apr 22

Jaimin Patel was amazing and it was a real pleasure speaking to him on the phone. He gave me good options and advice to me.

diane M.

16:24 25 Jan 22

Thank you David for all your help today with my buisness phone number , Fantastic customer service and friendly team 😀

Beez C.

10:30 19 Jan 22

Very helpful staff, easy process from start to finish and very good features that will prove useful to my business.

Mubashar H.

12:25 10 Nov 21

I've been using Clear tone for the last 2 years. amazing staff and amazing service. just renewed for another 4 years!

Chris G.

16:32 01 Nov 21

Friendly team and an excellent product. Advice given on how to grow my business has been much appreciated.

Adam R.

13:04 24 Oct 21

I recently set up my own company and was contacted very promptly after registration to ask if I wanted to have a business phone line and website set up for me. I went for a London prefix phone (to be forwarded to my personal mobile) and was handled very smoothly, including a personalised recorded voicemail message. Was a pleasure dealing with them and good value for money.

Andrew A

19:54 07 Oct 21

Excellent service! Went the extra mile to get my business of to a head start by giving advice and pointing me toward other service providers that can support my business!

guy Y.

10:32 01 Oct 21

Thank you so much for the good work,The costumer service was Amazing, everything we just ask or had question,5 min later and it was solved or answer via email or phoneKeep up the good work.Thank youGuy

William B.

13:49 19 Aug 21

Outstanding service being provided by the team. Quick, effective and transparent through the set up procedure and more than happy to help in all departments. Would definitely recommend!

Peter D.

08:12 04 Jun 21

Great service, friendly staff

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