Mid Call Transfer Services UK

One of the useful call features that our customers can make use of is a mid-call transfer. As well as our virtual switchboard, a service that allows callers to direct their call to the right person or department by pressing ‘1 for sales’ or ‘2 for customer service’ and so on, mid-call transfers allow you to send the caller to a different phone line yourself.

When you have a virtual phone number, whether it is an 0800 number, an 020 number or any other sort of number, callers will be redirected to your chosen phone line seamlessly and automatically. However, after answering the call, it may soon become apparent that the call needs to be redirected.
So, if you wanted to send the call to a colleague or a department in your business rather than to deal with the enquiry there and then, you could tell them to call in once more on another line. What is much, much more professional, however, is to redirect them to the best place for their call to be answered yourself. In effect, this is what a mid-call transfer service offers.

At Cleartone Communications, our virtual landlines operate in the cloud, something that means they offer a great deal of flexibility to all of our customers. What’s more, performing a mid-call transfer is easy. You can even take advantage of our music on hold feature so that while the call is being rerouted, the caller will be reassured that they are still on the line and that their call is being handled.

The Benefits of Mid-Call Transfers

Publishing a virtual landline on your business cards and website may mean you obtain an increased number of calls to your business. If you operate with one mainline number, however, then you may well find that you get different sorts of enquiries on it, some from customers and some from suppliers, potentially. Therefore, you might want to redirect a call to another number or extension depending on the nature of the enquiry.

With a virtual mid-call transfer, you can do so without having to terminate the call or writing down the caller’s number so that the relevant team or person can call them back.
In other words, our transfer feature provides a seamless experience for the caller even if they are in effect being passed from one mobile phone to another. With mid-call transfers, your mobile or fixed landline can become something of a reception phone with the ability to direct callers to the most appropriate place, thereby improving your level of customer service no end.

Why Transfer a Call in the Middle of It?

Sometimes callers will be better served by talking to someone else. Therefore, performing a mid-call transfer will often be the best way of handling such a call professionally and without wasting any time. On the other hand, with Cleartone Communications’ call whisper feature, you might be notified of a new incoming call from an important client while you are already on the phone. Rather than dumping the first caller to answer it, transferring the first caller to a colleague will free you up within moments.

Our customers love this feature because it helps improve their work/life balance AND it offers the flexibility and control they need in their business.