Telephone Music on Hold Feature

Improve Your Business Telephone Service With Music on Hold for Callers to Listen to

A feature that comes as standard that you can make use of if you think it will suit your business is known as Music on Hold – and this is available with all business telephone numbers from Cleartone Communications. This means you can make use of it whether you have a geographical phone number with us, such as an 0208 number, an 0161 number or an 029 number. Equally, callers will be able to listen to Music on Hold, if you wish them to do so, when you buy an 0800 number or any other sort of non-geographical business telephone number from us.

When you use this service, any time that people who have called your business phone number are placed on hold, they will be played music. This is a helpful way to let them know the connection is still in place rather than hearing silence.

Why Add Music on Hold as a Telephony Feature?

Music on Hold has numerous benefits that all types of businesses – large and small – can enjoy:

• Make your organisation sound more professional when dealing with enquiries
• Encourage people to stay on the line when they are placed on hold temporarily
• Use music to keep callers calm while their enquiry is being dealt with
• Ensure callers don’t hear silence when they are put on hold and potentially think they’ve been cut off
• Provide additional sales and marketing information to callers
• Make the time that people are put on hold seem shorter

How do I set up Music on Hold with My Business Telephone Number Service?

The Music on Hold feature comes as standard with all of the Cleartone business telephone number services we offer. As an additional service, we can offer a bespoke recording, where callers will hear a message specific to your company, products and services. This will allow either you or us to record any information you would like callers to hear about any promotions, special offers or other company information when the caller is put on hold-What else can I add to recordings when callers are placed on hold?

Music on Hold need not just be about playing a reassuring jingle to callers when they are on hold. You can also have voice recordings made that work with the music. Like our Welcome Message feature, we can use a professional voiceover artist to make statements of your choosing when Music on Hold kicks in. Such messages can reassure clients that their call is being dealt with or offer information about your firm’s products and services. How you use the service is entirely up to you. Just let us know what you want and we’ll take it from there.

Our customers love this feature because it helps improve their work/life balance AND it offers the flexibility and control they need in their business.

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