Professional Welcome Message For Business Calls

What is a Welcome Message?

A professional welcome greeting will be the first thing a caller hears when they phone your business. When using a Cleartone business telephone number, the use of the Welcome Message feature is included within the price of your call plan at no extra cost. What’s more, we can arrange for a professionally recorded message of your choosing to be played whenever a caller phones your business telephone number. 

A professional voiceover artist will record your greeting for you and, importantly, this comes included as standard when choosing any paid Cleartone business telephone number service. As such, it doesn’t matter whether you have chosen to operate with an 0800 number, an 0333 number or one of our geographical business telephone numbers because you will always obtain the same high level of professionalism and clarity for your firm’s greeting.

Why is a Welcome Message a good idea?

To begin with, a Welcome Message will give a professional first impression when customers call your business number. This is especially beneficial if you run a small enterprise or operate as a sole trader because it can make your business seem larger than it really is. That said, the feature is also useful for larger businesses because it means incoming calls will always be responded to the same way, setting the right professional tone for what is to come next.

In addition, a Welcome Message means that callers know they have called the right place and that their call will be responded to appropriately. In turn, this will encourage them to stay on the line to give you enough time to respond to their call whether you are answering it on your mobile phone or other business telephone number.

Our customers love this feature because it helps improve their work/life balance AND it offers the flexibility and control they need in their business.

What should a Welcome Message say?

This is up to you. Within reason, any sort of greeting you want to convey can be recorded for you. It will then kick in and be played after just one ring. What the caller will hear will be your unique message welcoming them. Typically, “Thank you for calling [your company name], please hold the line while we connect your call,” will be used as a script for a greeting but you can alter this as you see fit. 

Can I customise my Welcome Message?

Yes, you can. Cleartone allows you to customise your welcome greeting in two ways. You can agree on the wording of what you want your callers to hear with us and we’ll record the greeting for you. Alternatively, you can simply upload your own audio file via your online dashboard. We can also change your welcome greeting for you if you email us an audio file attached to it.

Can I make use of Cleartone’s voiceover artists in other ways?

Yes, you can. Our in-house professional voiceover service is great for professional welcome greetings. However, you can also use the service to record messages with our optional Virtual Switchboard feature. This can be used to give callers to your business telephone number various options about how to route their call. By using the same voiceover artist for your Welcome Message and your Virtual Switchboard recordings, you can make an even better impression on callers.

Main Welcome Message Benefits

Welcome Message. Questions and Answers