Why would a business benefit from a Call Recording feature?
Call recording is a useful function for any company that wants to keep records of what is being agreed with clients and suppliers over the phone. It’s useful if you are being given an order or an address over the phone and are not in a position to write anything down. It can help to deal with any issues that might crop up when one person thinks something has been agreed upon that hasn’t, for example. The recordings that have been made will also serve as notes for a conversation. Rather than making them with a pen and paper as you are listening, it is much easier to record the full conversation instead. Call recording also means you can get on with another task with your hands while you talk rather than making notes manually, of course.
In addition, many firms with a Cleartone business telephone number make use of our call recording feature to assist them with training and maintaining quality. By being able to go back and listen to customer service calls, for example, supervisors and managers can address any issues with their teams by directly referring to what has been said during calls. This could be to highlight when things have been done correctly just as much as to focus on any areas of improvement that may arise.
As such, call recording is our most popular optional feature because it means business owners can capture the information they might otherwise miss. They can also keep tabs on what their employees are saying when they respond to calls to their business telephone number.
Where can I access and listen to my Call Recordings?
When you choose the Cleartone call recording service, each digital recording will be emailed to you automatically after each call in a convenient file format. Alternatively, they can be found on Cleartone’s secure online dashboard. Just log in and listen to them at your convenience.