Cleartone Communications

All businesses, large and small, need to think about how they will respond in the event of some catastrophic event that means their usual way of operating becomes impossible. This might involve using a different work location for a time, or switching to cloud-based until internal systems can be brought online again, for example. Typically, disaster recovery plans are rolled out when offices cannot be used or because staff cannot get to work. Other reasons they might be needed include a lack of service, power or coverage in a particular location, something that can negatively impact on a business’s ability to communicate effectively.

At Cleartone Communications, our virtual business telephone numbers operate in the cloud. Therefore, they offer the versatility that many companies will want when managing all types of emergency situations. Unlike a fixed landline number which might go down if it were to be disconnected from the local exchange for any reason – such as a tree falling down, for example – a virtual number can be redirected within moments. Alternatively, if your main business number were to connect to a mobile phone and the phone were to be misplaced or you were to take it out of an area of good reception, then you could forward it in another way simply and easily.
As such, our virtual business numbers are ideal for companies and sole traders who want to ensure business continuity can be maintained at all times.

Whether there’s a power cut at your headquarters, a local emergency that prevents colleagues from manning the phones in the office or something else that puts you out of action, our virtual lines will provide all of the disaster recovery functionality you could ever need.

Why Is Disaster Recovery Important For Business Phone Numbers?

When fixed landlines go down they will typically ring unanswered. As a result, clients will often think that their call is unimportant to the business they’re calling and look for an alternative supplier or service provider instead. There’s no real way of stopping them unless you can divert the number rapidly to somewhere where you can have it answered.

For many companies this means that a telecommunications disaster recovery plan isn’t just a good thing to have but something that is business-critical. Since disaster recovery comes as standard with all of our call packages at Cleartone Communications, there is no better way to future proof your business against such problems.

How to Use Disaster Recovery Services

With our online dashboard, it is possible to redirect calls to your virtual number quickly and easily. If your office is closed for whatever reason, then you can redirect calls to mobiles and other numbers within moments. It is even possible to redirect callers such that they wouldn’t even realise there has been a change to your normal operations.

Equally, you can use the dashboard to record a new automated greeting that callers will hear, perhaps to explain there may be a temporary alteration to your usual service. Simply disable it whenever you are ready to resume normal operations.

Our customers love this feature because it helps improve their work/life balance AND it offers the flexibility and control they need in their business.

Cleartone Disaster Recovery Benefits